All shipping is through DHL. Second Day Delivery is our preferred shipping method. You may choose Express Delivery for the following morning. Pies delivered Second Day are shipped on Monday and Tuesday evening, to insure prompt delivery and the shortest transit time possible. Orders for Monday shipment must be received by 9AM EST Monday Morning. Orders for Tuesday shipment must be recieved by Tuesday 9AM EST. All orders after Tuesday at 9AM will be shipped the following Monday evening, unless specifically contacted by our management.
When you receive your pie in the mail, OPEN IMMEDIATELY AND REFRIGERATE. Your pie is shipped in a styrofoam temperature controlled container with coolant to maintain a cool environment. It is important to open the box immediately and move to your refrigerator, as the coolant does not last forever!
PenzasPies.Com works hard to insure your order is properly packaged and shipped. If for any reason your order arrives in an unsatisfactory condition, we will replace your order. You must contact us within 7 days of delivery to honor an exchange for defective merchandise. All sales of pies and related items are final. All exchanges are for the same item only. You must obtain a Return
Authorization from us to exchange an order. Please use the contact page to receive an RA for defective merchandise.